It's highly likely that if you've had a fault somewhere then your IP Profile would have been lowered by the DLM.
Use the BT Wholesale speedtest http://speedtest.btwholesale.com/ and take the "further diagnostics" option. You'll eventually get your profile details.
Issues with BT Infinity
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tinytim
- Posts: 218
- Joined: Sun Aug 14, 2011 4:53 pm
- Location: Benfleet, Essex
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Joppsta
- Posts: 12
- Joined: Thu Mar 21, 2013 12:22 am
Re: Issues with BT Infinity
http://i.imgur.com/3w6nzyH.jpg
So apparently they've got me set for achieving 77Mbit download and 20mbit upload. I never saw either with HH3 or the Billion, max I achieved was about 70/14.
Just wondering what this engineer's gonna be doing when he comes cause I'm at a loss, if they limited me to 20mbit down it would be showing in their speedtest here right?
So apparently they've got me set for achieving 77Mbit download and 20mbit upload. I never saw either with HH3 or the Billion, max I achieved was about 70/14.
Just wondering what this engineer's gonna be doing when he comes cause I'm at a loss, if they limited me to 20mbit down it would be showing in their speedtest here right?
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tinytim
- Posts: 218
- Joined: Sun Aug 14, 2011 4:53 pm
- Location: Benfleet, Essex
Re: Issues with BT Infinity
All Infinity 2 users have the 20meg upload profile and your download profile is very good indeed and I'm truly jealous.
You should be seeing something like 75/18 on speed tests I would have thought.
But there's obviously something seriously wrong. If the engineer gets nowhere then it might be worth registering at the BTCare community forum http://community.bt.com/ and posting the issue there.
The users are all very helpful & the mods work for BT and contacting them is often far better than trying to deal with BT through the usual support process (India!)
You should be seeing something like 75/18 on speed tests I would have thought.
But there's obviously something seriously wrong. If the engineer gets nowhere then it might be worth registering at the BTCare community forum http://community.bt.com/ and posting the issue there.
The users are all very helpful & the mods work for BT and contacting them is often far better than trying to deal with BT through the usual support process (India!)