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Re: 7800N Internet Connectivity on new PC
Posted: Tue Dec 18, 2012 3:14 pm
by JamieFish
The laptop is on 192.168.1.106 and there is nothing else in the DHCP log on 192.168.1.109. As far as I know there's no static IPs set on this router.
I'll run that program now, windows troubleshooter simply "detects problems with network connectivity" and assumes my router can't connect to the internet.
Re: 7800N Internet Connectivity on new PC
Posted: Tue Dec 18, 2012 3:22 pm
by tinytim
The last time I had a similar problem I'd just installed a new firewall. Because I'd uninstalled a different one the Windows Firewall had been activated & installing the new one didn't deactivate the Windows one & I had a severe clash. This was Win 7 btw.
Re: 7800N Internet Connectivity on new PC
Posted: Tue Dec 18, 2012 3:33 pm
by JamieFish
Out put from MiniToolBox, not sure what SM Bus Controller is, as I didn't see it there earlier! I've reinstalled motherboard LAN drivers to check it wasn't directly to do with that but haven't gone through all the rest. I also just installed a wifi card from my old PC, so that's the disabled Belkin card. This is working fine when it's enabled, I might add, although I would still prefer ethernet in this old stone house!
Code: Select all
MiniToolBox by Farbar Version: 25-11-2012
Ran by Jamie (administrator) on 18-12-2012 at 15:29:03
Running from "C:\Users\Jamie\Downloads"
Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (12/18/2012 00:15:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (12/18/2012 00:06:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_iphlpsvc, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0xe04
Faulting application start time: 0xsvchost.exe_iphlpsvc0
Faulting application path: svchost.exe_iphlpsvc1
Faulting module path: svchost.exe_iphlpsvc2
Report Id: svchost.exe_iphlpsvc3
Error: (12/18/2012 00:01:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_iphlpsvc, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0xd60
Faulting application start time: 0xsvchost.exe_iphlpsvc0
Faulting application path: svchost.exe_iphlpsvc1
Faulting module path: svchost.exe_iphlpsvc2
Report Id: svchost.exe_iphlpsvc3
Error: (12/18/2012 00:01:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_wuauserv, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0xde0
Faulting application start time: 0xsvchost.exe_wuauserv0
Faulting application path: svchost.exe_wuauserv1
Faulting module path: svchost.exe_wuauserv2
Report Id: svchost.exe_wuauserv3
Error: (12/18/2012 11:59:41 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_iphlpsvc, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x460
Faulting application start time: 0xsvchost.exe_iphlpsvc0
Faulting application path: svchost.exe_iphlpsvc1
Faulting module path: svchost.exe_iphlpsvc2
Report Id: svchost.exe_iphlpsvc3
Error: (12/18/2012 10:18:45 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5007
Error: (12/18/2012 10:18:45 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5007
Error: (12/18/2012 10:18:45 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
Error: (12/18/2012 10:18:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4009
Error: (12/18/2012 10:18:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4009
System errors:
=============
Error: (12/18/2012 00:15:22 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
Error: (12/18/2012 00:07:10 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer JAMIE-LAPTOP
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{E869AC2C-8DAB-4C52-B692-E95DDDA5643D}.
The master browser is stopping or an election is being forced.
Error: (12/18/2012 00:06:49 PM) (Source: Service Control Manager) (User: )
Description: The Windows Management Instrumentation service terminated unexpectedly. It has done this 4 time(s).
Error: (12/18/2012 00:06:49 PM) (Source: Service Control Manager) (User: )
Description: The Themes service terminated unexpectedly. It has done this 3 time(s).
Error: (12/18/2012 00:06:49 PM) (Source: Service Control Manager) (User: )
Description: The System Event Notification Service service terminated unexpectedly. It has done this 3 time(s).
Error: (12/18/2012 00:06:49 PM) (Source: Service Control Manager) (User: )
Description: The Task Scheduler service terminated unexpectedly. It has done this 3 time(s).
Error: (12/18/2012 00:06:49 PM) (Source: Service Control Manager) (User: )
Description: The User Profile Service service terminated unexpectedly. It has done this 3 time(s).
Error: (12/18/2012 00:06:49 PM) (Source: Service Control Manager) (User: )
Description: The Multimedia Class Scheduler service terminated unexpectedly. It has done this 3 time(s).
Error: (12/18/2012 00:06:49 PM) (Source: Service Control Manager) (User: )
Description: The Server service terminated unexpectedly. It has done this 4 time(s).
Error: (12/18/2012 00:06:49 PM) (Source: Service Control Manager) (User: )
Description: The IP Helper service terminated unexpectedly. It has done this 3 time(s).
Microsoft Office Sessions:
=========================
Error: (12/18/2012 00:15:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (12/18/2012 00:06:48 PM) (Source: Application Error)(User: )
Description: svchost.exe_iphlpsvc6.1.7600.163854a5bc3c1ntdll.dll6.1.7601.177254ec4aa8ec000037400000000000c40f2e0401cddd178704c93aC:\Windows\system32\svchost.exeC:\Windows\SYSTEM32\ntdll.dll65fd4590-490b-11e2-bc47-902b3454fb3b
Error: (12/18/2012 00:01:46 PM) (Source: Application Error)(User: )
Description: svchost.exe_iphlpsvc6.1.7600.163854a5bc3c1ntdll.dll6.1.7601.177254ec4aa8ec000037400000000000c40f2d6001cddd176f6efee2C:\Windows\system32\svchost.exeC:\Windows\SYSTEM32\ntdll.dllb1c24f8a-490a-11e2-bc47-902b3454fb3b
Error: (12/18/2012 00:01:32 PM) (Source: Application Error)(User: )
Description: svchost.exe_wuauserv6.1.7600.163854a5bc3c1ntdll.dll6.1.7601.177254ec4aa8ec000037400000000000c40f2de001cddd172cbcceb0C:\Windows\system32\svchost.exeC:\Windows\SYSTEM32\ntdll.dlla960a64f-490a-11e2-bc47-902b3454fb3b
Error: (12/18/2012 11:59:41 AM) (Source: Application Error)(User: )
Description: svchost.exe_iphlpsvc6.1.7600.163854a5bc3c1ntdll.dll6.1.7601.177254ec4aa8ec000037400000000000c40f246001cddd0567cc85baC:\Windows\system32\svchost.exeC:\Windows\SYSTEM32\ntdll.dll6716d665-490a-11e2-bc47-902b3454fb3b
Error: (12/18/2012 10:18:45 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5007
Error: (12/18/2012 10:18:45 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5007
Error: (12/18/2012 10:18:45 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
Error: (12/18/2012 10:18:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4009
Error: (12/18/2012 10:18:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4009
CodeIntegrity Errors:
===================================
Date: 2012-12-14 14:57:00.204
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
Date: 2012-12-14 14:57:00.202
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
Date: 2012-12-14 14:57:00.200
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
Date: 2012-12-14 14:57:00.183
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
Date: 2012-12-14 14:57:00.181
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
Date: 2012-12-14 14:57:00.180
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
Date: 2012-12-13 19:04:57.287
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
Date: 2012-12-13 19:04:57.285
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
Date: 2012-12-13 19:04:57.282
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
Date: 2012-12-13 19:04:57.264
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
========================= Devices: ================================
Name: SM Bus Controller
Description: SM Bus Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
Name: Belkin Wireless G PCI Adapter
Description: Belkin Wireless G PCI Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Belkin Components
Service: rt61x64
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
========================= Minidump Files ==================================
No minidump file found
**** End of log ****
Edit: Windows firewall is off and Ksspersky is also off when I'm testing things out
Re: 7800N Internet Connectivity on new PC
Posted: Wed Dec 19, 2012 12:22 am
by Tomken
You could try assigning the desktop with a static IP address to see if it helps, but the SM Bus Controller is part of your motherboard's chipset, so you'll need to go to your mobo or pc vendor's support site and download that.
You'll need to save and copy these over, but with so many services terminating unexpectedly, I'm wondering if the pc could be infected.
This is how to run Windows Defender Offline
http://windows.microsoft.com/en-GB/wind ... er-offline and/or you could manually run MS's Malicious Malware Removal Tool by from Start > type
mrt > Enter then follow the prompts.
There's a link in the MRT before you run it which will tell which malware it scans for.
After you have done the anti-malware scans and if you have an OS install disk, boot up with that into Safe Mode with Cmd Prompt and type
sfc /scannow > Enter or use the Repair my Computer/Startup Repair and let it run through all of the files (about 30mins) or you could opt for the Restore to an Earlier time where it will search and hopefully find one where the svchost.exe wasn't corrupt, but I think letting it run through all of the files is the better of those two options.
If you don't have an install disk then just boot up into Safe Mode with Cmd Prompt and run the sfc /scannow and if you run this, then let us know what it has reported.
Re: 7800N Internet Connectivity on new PC
Posted: Wed Dec 19, 2012 8:30 am
by JamieFish
I'll run that and Kaspersky now. I've had a few crashes and blue screens recently but always with different error codes, usually related to driver problems. Just haven't got around to doing anything about it yet other than what's suggested by Windows on startup. I suppose this would be a good opportunity though :p It'll take a few hours so I'll let you know the result later.
Re: 7800N Internet Connectivity on new PC
Posted: Wed Dec 19, 2012 10:39 am
by Tomken
I've been treating this as a total no-connect and had forgotten that you can connect when you hook up to the laptop.
With this in mind, then you could do a much thorough anti-malware scan with Eset's free online scanner
http://www.eset.com/home/products/onlin ... tr=3917268 which can take a couple of hours or so when you tick all of the boxes, as well as being able to directly download the chipset drivers etc. (which you are probably already utilising
)
Re, the BSODs - do you still have a Restore Point that you can revert to prior to them occurring ?
Re: 7800N Internet Connectivity on new PC
Posted: Sat Dec 22, 2012 9:52 am
by JamieFish
Sorry for taking so long to reply. Now the wireless is working, fixing the problem has taken a bit of a back seat to work
I reinstalled all the appropriate mobo drivers and haven't had any bsod issues and the warning in device manager has disappeared. I'm guessing windows update broke something
I also ran the malicious software toolkit with no responses. I haven't done the others but I really think it's unlikely a virus (etc) is causing this issue.
As I see it, when I connect to my laptop using ICS, the laptop is effectively acting as the router and my desktop has no problems connecting to it. However when I connect directly to the 7800N I have problems, so the issue is more than likely due to the router. I suspect doing a reset to factory on the router would fix the issue but that's not really an option. I'm happy to chalk this issue up to a mystery for now, but if there are any more suggestions I am happy to try them when I have time.
Thanks for all your help! Jamie
Re: 7800N Internet Connectivity on new PC
Posted: Sat Dec 22, 2012 12:26 pm
by Tomken
I agree it's a puzzler
The static IP address I was suggesting would be set up in the computer rather than that of a reserved IP address in the router and is set where you changed the DNS servers and you can get the Subnet Mask from the ipconfig /all.
This would be set to an IP address outside of the router's DHCP pool.
Re: 7800N Internet Connectivity on new PC
Posted: Tue Dec 25, 2012 11:19 pm
by Tomken
I don't know if you're still following this thread or not, but I've had a similar faulting error in my Last 10 Error Events relating to iphlpsvc and while this is for the IP Helper which is more to do with IPv6 Teredo Tunneling, when stopped, can cause other what seem like unrelated other problems and I was wondering if this could resolve your connectivity problem.
My Tale - This manifested itself on boot up with no Internet connection and the Windows WiFi Diagnostics initially failing to run with the error pop-up message that it couldn't start because the IP Helper failed to run.
From Start > went into
services.msc and attempted to manually start IP Helper just to get the error message that the file couldn't be found and a
sfc /scannow was useless.
I was contemplating a reinstall but Googled
ip helper file missing in win7 and came across this article
http://www.sevenforums.com/network-shar ... ter-2.html which helped me locate iphlsvc.dll -
C:\\WINDOWS\System32\iphlpsvc.dll - it's well down in the list to where you would expect to see it and while it was there and the cmd
sc start iphlpsvc failed to start it, I figured it could be corrupt and used the link on Page 2/Post#12 of the article to download and merge the registry file - having created a Restore Point first.
On rebooting to ensure the reg change took effect, from having an Internet connection before the reboot - I no longer had one and Windows Diagnostics suggested rebooting the router - which I skipped and then it came up with that I should wire up.
Did that and the red cross in the system tray immediately turned to 5 bars.
There's no guarantee that this will resolve for you but as you can use your laptop as an AP for the desktop, then there can't be a lot wrong with it and it may just be down to this file being corrupt.
I don't know what could have caused this on my laptop as it has always been virus free, but it would seem to be not an uncommon event.