Billion UK Forum

Hi there - i'm trying to configure the VPN section of the 7800N so that I can access my home network from outside. I have attached screen shots of my configuration and have also read the setup posts too but I can't get mines to work. I have tried both on Windows and MAC to try and connect but no luck.

Can anyone please assist?

bathingape wrote:Hi there - i'm trying to configure the VPN section of the 7800N so that I can access my home network from outside. I have attached screen shots of my configuration and have also read the setup posts too but I can't get mines to work. I have tried both on Windows and MAC to try and connect but no luck.

Can anyone please assist?

Have you tried testing off a remote connection, so not when you are on the internal network? (try using a iphone/android running off a 3g/4G connection)

thanks - I just tried from a Windows 7 machine from work and I get an '800' error:

The remote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.

Struggling with this now :/

bathingape wrote:thanks - I just tried from a Windows 7 machine from work and I get an '800' error:

The remote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.

Struggling with this now :/

When you setup your VPN tunnel, and it asked for a VPN server address, did you put the WAN IP address of the router, not the internal address 192.168.0.1??

yeah and I also tried my dynamic host name address. both same result.

bathingape wrote:yeah and I also tried my dynamic host name address. both same result.

Can you submit a ticket here http://www.billion.uk.com/esupport/inde ... ets/Submit can send me backup of your config file so I can test your setup here (Don't forget to change the admin password back to admin so we can login to your settings)

Your settings look identical to mine, and mine is working fine (also using OSX).

just got it working - not sure what it was but working now , thanks to billion support.