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unable to send email over wifi ?
Posted: Fri Nov 14, 2014 8:17 pm
by Trafford lad
Hi all, just wanted to ask if threre is anybody on here who can help / advise with an issue im having perhaps not router related but perhaps so' why is it I can receive emails on iPhone 5 over wifi connection but am unable to send ? I can send and receive on 4G no problem its only on wifi i am unable to send ? Message says the connection to the outgoing server smtp.btconnect.com failed' and yet when away from my billion 8800NL using other wifi networks I can send and receive emails? Appears to be a setting within the home router maybe ?
Thanks in advance of any advice given...
Re: unable to send email over wifi ?
Posted: Sat Nov 15, 2014 1:37 pm
by MysteryFCM
Without the actual error I can only speculate but, try changing the SMTP port to 587 in your mail client (IIRC BT residential blocks port 25).
Re: unable to send email over wifi ?
Posted: Mon Nov 17, 2014 8:11 pm
by Trafford lad
Hi , thanks for your suggestion, tried changing the outgoing server port from 25 to 587 but the device wont accept that.
Thanks anyway
Re: unable to send email over wifi ?
Posted: Tue Nov 18, 2014 10:28 am
by billion_fan
Trafford lad wrote:Hi , thanks for your suggestion, tried changing the outgoing server port from 25 to 587 but the device wont accept that.
Thanks anyway
Also check the SMTP settings to ensure you are using the correct server settings
Re: unable to send email over wifi ?
Posted: Mon Nov 24, 2014 1:56 am
by Lucylue
Proceed as follows in order to check the configuration details:
1. Look at your iphone4 whether access to the Internet, using wifi or 3G
2. Check the settings - Mailbox - The mail server POP3 server, SMTP server is filled out correctly, including inspection port.
3, check the DNS, see if you can resolve the POP3 domain.
4. Check the mailbox account logon password is filled in correctly.