WAN Fail message when configuring 8800NL with BT FTTC

Discussions for BiPAC 8800 series: 8800NL, 8800NLR2, 8800AXL, 8800AXLR2
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theidler
Posts: 2
Joined: Wed Jul 01, 2015 4:57 pm

WAN Fail message when configuring 8800NL with BT FTTC

Post by theidler »

I recently upgraded to bt infinity FTTC and i wanted to use my 8800NL instead of the homehub 5 but cannot get past the wan interface/service setup screen on quick start. I had heard that the 8800nl would keep working without any intervention from me when my service changed but unfortunately that hasn't been the case. When i click the continue button on the wan service screen i get the 'Please wait...' message for a couple of minutes then it tells me the it has failed. Both the DSL light and the internet light are lit on the front of the device (only after doing a factory reset).
I can get specific settings if needed, any help would be appreciated.
Thanks,
Don
evansnp
Posts: 162
Joined: Fri Feb 28, 2014 11:28 am

Re: WAN Fail message when configuring 8800NL with BT FTTC

Post by evansnp »

did you select 'PTM (VDSL)' , rather than 'ATM(ADSL)' on the first config page?
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theidler
Posts: 2
Joined: Wed Jul 01, 2015 4:57 pm

Re: WAN Fail message when configuring 8800NL with BT FTTC

Post by theidler »

that has done the trick - although i am sure that i had already tried that...
thanks for your help
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