8800AXL Wireless not seeing Lan devices

Discussions for BiPAC 8800 series: 8800NL, 8800NLR2, 8800AXL, 8800AXLR2
billion_fan
Posts: 5374
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL Wireless not seeing Lan devices

Post by billion_fan »

evansnp wrote:The two IP addresses (x.10 and x.30) are NAS servers connected directly to the 8800.

I've just connected both laptops to the 8800 wifi (one 2.4 and the other 5G), and I can ping devices that are wifi connected, but not LAN based.
x.121 is the other laptop, x.30 is one of my NAS servers.

Code: Select all

C:\Users\nev>ping 192.168.1.30

Pinging 192.168.1.30 with 32 bytes of data:
Reply from 192.168.1.119: Destination host unreachable.
Reply from 192.168.1.119: Destination host unreachable.

Ping statistics for 192.168.1.30:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Control-C
^C
C:\Users\nev>ping 192.168.1.121

Pinging 192.168.1.121 with 32 bytes of data:
Reply from 192.168.1.121: bytes=32 time=67ms TTL=128
Reply from 192.168.1.121: bytes=32 time=44ms TTL=128
Reply from 192.168.1.121: bytes=32 time=4ms TTL=128
Reply from 192.168.1.121: bytes=32 time=4ms TTL=128

Ping statistics for 192.168.1.121:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 4ms, Maximum = 67ms, Average = 29ms

If you connect back to you repeater I assume you can ping 192.168.1.30? I assume you haven't setup any Group Isolation (found under LAN)
evansnp
Posts: 162
Joined: Fri Feb 28, 2014 11:28 am

Re: 8800AXL Wireless not seeing Lan devices

Post by evansnp »

Correct. If i connect back to my access point(it's an ASUS modem/router), I can ping all LAN devices, but not any wifi devices connected to the 8800 wifi. No group isolation is configured.
billion_fan
Posts: 5374
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL Wireless not seeing Lan devices

Post by billion_fan »

evansnp wrote:Correct. If i connect back to my access point(it's an ASUS modem/router), I can ping all LAN devices, but not any wifi devices connected to the 8800 wifi. No group isolation is configured.

Let me have a think the best way to debug this issue
Jonny Weeden
Posts: 1
Joined: Sun May 10, 2015 4:14 pm

Re: 8800AXL Wireless not seeing Lan devices

Post by Jonny Weeden »

Hi,

This is my first post on this forum. I thought I would share as I am too having a similar problem. I have 8800AXL running 2.32e firmware, together with two additional APs to provide me with full wifi coverage. All my LAN devices hang off a single physical LAN port on 8800AXL via other switches downstream. LAN side firewall is off, client isolation off, group isolation off, single LAN group, WMF disabled.

When accessing the network via the 8800AXL wifi, occasionally I am unable to ping any devices except my own device and the router (192.168.1.1). This is true with 5Ghz channel wifi and also the 2.4Ghz channel as I have isolated each manually and joined separately with the same results. If I access via another AP, all devices are seen.

My problem is intermittent in that sometimes it works and sometimes it doesn't which is frustrating. If I reboot, the problem might go away for a bit, or sometimes if I make another change to settings. For example, I pulled the LAN port earlier today and moved cable from port 4 to port 1 (hey, maybe it would see devices off port 1?). This fixed it temporarily, but I notice it is no longer working again.

I can normally access the internet and router management console fine from 8800 wifi even with this problem, but as I have a DHCP server elsewhere on the network (which sometimes cannot be seen due to this issue) this can prevent me from obtaining an IP address and I have to move to within range of another AP to see the DHCP server.

Lastly, in order to try rule out a firmware or setting issue, I restarted the 8800 using factory settings and reset everything back. Needless to say it didn't work but thought I would confirm! I now firmly believe this to be a bug in the connectivity between wifi and LAN ports, having exhausted many other tests.

Hope this helps. Let me know if you need to see any logs. Any help appreciated. Thanks in advance.
7800nUser
Posts: 56
Joined: Mon May 05, 2014 9:21 pm

Re: 8800AXL Wireless not seeing Lan devices

Post by 7800nUser »

Glad I'm not the one having this issue, but it doesn't make sense that my Dell M6700 laptop connects perfectly on both the 2.4Ghz and 5Ghz wifi bands and see the other PC's on the home network, whereas my Dell Inspiron just says bleurgh! to the 8800AXL and connects straight away to the DG834.

I also remember I had the same problem with 2.32d.dh65 firmware, been on 2.32e for 45 days without a resync.
adrianchapman
Posts: 6
Joined: Sun Jan 06, 2013 2:01 pm

Re: 8800AXL Wireless not seeing Lan devices

Post by adrianchapman »

This is a genuine issue and I have suffered from it for quite some time. I have an iMac, Mac mini and Drobo 5N directly attached to the router. A Macbook and iPad connected wirelessly.

Periodically, and seemingly quite randomly I cannot connect to one or other of the wired devices from either of the wireless clients, this is independent of whether I am on a 5GHz or 2.4Ghz connection. Stopping and restarting the wireless service has no effect, the only cure is a router restart. When I lose connection to the wired LAN devices I am still able to connect to the internet.

I am running the latest firmware but the problem existed with the previous version.

This has to be an issue with the router and unless it can be resolved very soon, the 8800AXL will find it's way to eBay and be replaced with something more reliable. Wireless range on the 8800AXL leaves quite a lot to be desired too, but that is another issue.
billion_fan
Posts: 5374
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL Wireless not seeing Lan devices

Post by billion_fan »

Hi evansnp

I have sent you a PM, I would be very grateful if you can help us investigate this issue :D
tman24
Posts: 16
Joined: Sat May 05, 2012 10:57 am

Re: 8800AXL Wireless not seeing Lan devices

Post by tman24 »

Same problem here on my 8800AXL with 2.32e. Client isolation mode is disabled totally, yet clients connecting over 2.4 or 5Ghz can't see any other LAN devices other than themselves and the router. It's the only major problem I have with my 8800 - great device otherwise. With the proliferation of wifi devices throughout the house, this is actually becoming quite an issue now.

I'm as sure as I can be that this problem also existed on the shipping version of the firmware as well - 2.32e hasn't fixed it. My old Billion (7800N) worked perfectly and never had this problem, ever.
wawyed
Posts: 3
Joined: Sun Jun 07, 2015 11:29 am

Re: 8800AXL Wireless not seeing Lan devices

Post by wawyed »

billion_fan wrote:
wawyed wrote:I know you didn't quote me but I can't ping the wireless device from the LAN one and vice-versa.
Did you try my suggestion to restart everything (router and devices) normally that should sort it out :D
I did as suggested but still having the issue, it seem to work momentarily but when I switches to use upstairs wifi AP it stop working again.
billion_fan
Posts: 5374
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL Wireless not seeing Lan devices

Post by billion_fan »

wawyed wrote:
billion_fan wrote:
wawyed wrote:I know you didn't quote me but I can't ping the wireless device from the LAN one and vice-versa.
Did you try my suggestion to restart everything (router and devices) normally that should sort it out :D
I did as suggested but still having the issue, it seem to work momentarily but when I switches to use upstairs wifi AP it stop working again.
Our engineer is currently on business trip, once he returns he will work on a firmware fix to resolve the issue.
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