8200N IPV4 lease renewal issues

Discussions for BiPAC 8200 series VDSL modem /router: 8200AXL, 8206AZ, 8200M, 8200N
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BROOKERS
Posts: 2
Joined: Tue Apr 09, 2013 9:28 am

8200N IPV4 lease renewal issues

Post by BROOKERS » Tue Apr 09, 2013 9:39 am

We are providing VDSL2 services to these 8200N CPE's using Dynamic IP router profile.

The problem is we are seeing IP renewal issues, specifically the IP lease from our Core Router expires every 8hrs and normally in other areas of our network Routers / CPE's auto renew the IP lease.

However with the Billion 8200N CPE's customers are having to manually renew their lease by logging into the Billion Web GUI or alternatively power cycle the Router.

Wondered whether anyone else has experienced this issue or whether this is known issue and Firmware Fix available?

Many Thanks

James

billion_fan
Posts: 5163
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8200N IPV4 lease renewal issues

Post by billion_fan » Tue Apr 09, 2013 11:07 am

Please submit a ticket to our esupport system so we can investigate further

http://www.billion.uk.com/esupport/inde ... ets/Submit

BROOKERS
Posts: 2
Joined: Tue Apr 09, 2013 9:28 am

Re: 8200N IPV4 lease renewal issues

Post by BROOKERS » Tue Apr 09, 2013 1:36 pm

Thanks, Ticket has been raised.

Best
James

billion_fan
Posts: 5163
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8200N IPV4 lease renewal issues

Post by billion_fan » Wed Apr 10, 2013 12:04 pm

BROOKERS wrote:Thanks, Ticket has been raised.

Best
James
We are looking into this issue, as we have to escalate the issue to our engineers, we will reply in due course.

Collegeroad
Posts: 17
Joined: Fri Oct 28, 2011 9:35 am

Re: 8200N IPV4 lease renewal issues

Post by Collegeroad » Thu Apr 25, 2013 11:39 am

Hi,
Are we any closer to a solution for this issue, I've left a ticket and no update yet just wondering.


Peter

billion_fan
Posts: 5163
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8200N IPV4 lease renewal issues

Post by billion_fan » Thu Apr 25, 2013 3:53 pm

Collegeroad wrote:Hi,
Are we any closer to a solution for this issue, I've left a ticket and no update yet just wondering.


Peter

Just chased our engineers again, we will reply via our ticket system

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