BiPac 7800 DXL Fault

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JeffGaines
Posts: 1
Joined: Wed Apr 22, 2020 7:09 pm

BiPac 7800 DXL Fault

Post by JeffGaines » Wed Apr 22, 2020 7:14 pm

I had a succession of power failures last night and my 7800 DXL appears to be broken.
Ethernet lights 3 and 4 are flashing on and off but I nothing else is working.
Can anybody give me a steer as to whether this is a fatal error or if I may be able to revive it?
Thank you.

billion_fan
Posts: 5165
Joined: Tue Jul 19, 2011 4:30 pm

Re: BiPac 7800 DXL Fault

Post by billion_fan » Wed Apr 22, 2020 7:25 pm

JeffGaines wrote:
Wed Apr 22, 2020 7:14 pm
I had a succession of power failures last night and my 7800 DXL appears to be broken.
Ethernet lights 3 and 4 are flashing on and off but I nothing else is working.
Can anybody give me a steer as to whether this is a fatal error or if I may be able to revive it?
Thank you.
If you have a spare power supply I would try that

spacemanspiff
Posts: 6
Joined: Tue May 05, 2015 3:27 pm

Re: BiPac 7800 DXL Fault

Post by spacemanspiff » Fri Apr 24, 2020 6:58 pm

As this board will not let me start a new topic - I'm sorry to hijack this one...

Is there a UK based service centre? My router is dead - it's only 5 years old this month.

Thanks

Spacemanspiff

billion_fan
Posts: 5165
Joined: Tue Jul 19, 2011 4:30 pm

Re: BiPac 7800 DXL Fault

Post by billion_fan » Mon Apr 27, 2020 9:04 am

spacemanspiff wrote:
Fri Apr 24, 2020 6:58 pm
As this board will not let me start a new topic - I'm sorry to hijack this one...

Is there a UK based service centre? My router is dead - it's only 5 years old this month.

Thanks

Spacemanspiff
The UK service centre is currently closed due to the lock down.

If your router is 5 years old it is out of warranty (the device carries two years warranty only)

spacemanspiff
Posts: 6
Joined: Tue May 05, 2015 3:27 pm

Re: BiPac 7800 DXL Fault

Post by spacemanspiff » Tue Apr 28, 2020 7:32 pm

Thanks for the reply billion_fan,

I do realise that my router is out of warranty! I would have been happy to pay for the service people to take a look at it though.

However, I took your advice to the original poster in this thread and tested my router with another power adaptor and it works!

So I ordered another adaptor from acadaptorsrus.co.uk and everything is now back to normal! Yay!

Thanks again

Spiff

billion_fan
Posts: 5165
Joined: Tue Jul 19, 2011 4:30 pm

Re: BiPac 7800 DXL Fault

Post by billion_fan » Tue Apr 28, 2020 7:38 pm

spacemanspiff wrote:
Tue Apr 28, 2020 7:32 pm
Thanks for the reply billion_fan,

I do realise that my router is out of warranty! I would have been happy to pay for the service people to take a look at it though.

However, I took your advice to the original poster in this thread and tested my router with another power adaptor and it works!

So I ordered another adaptor from acadaptorsrus.co.uk and everything is now back to normal! Yay!

Thanks again

Spiff
That's great news mate, after power cuts and when the LAN lights illuminate, and not the power light, a new power supply will normally work

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