[RESOLVED] Dualband WIFI Issues when testing with IPhone

swatboy79
Posts: 110
Joined: Tue Jan 29, 2013 12:08 pm

[RESOLVED] Dualband WIFI Issues when testing with IPhone

Post by swatboy79 » Thu Feb 21, 2013 12:03 pm

Finally received my 7800DXL and am very pleased, however i have noticed some WIFI issues.

I am using an IPhone5 to test and setup my new 7800DXL and i have notice strange things.

If both bands are enabled and the 5ghz channel is set to the default of 36:
The iphone cannot see the 2.4ghz band at all.

If i set the 5ghz band to anything else, channel 100 e.g, the iphone can then see both bands, however:
if i connect to one band, 5ghz e.g i cannot connect to the 2.4ghz band for some time if at all.

Basically if the 5ghz is enabled, connecting to 2.4ghz is basically impossible.

I can see two ticks against both bands if connected to 5ghz. It is almost like the 2.4ghz and the 5ghz band are not isolated somehow in terms of identity....

I wouldn't say it was an iphone issue as i used for a while a dual band router from tp-link without any issues and
could rapidly switch between them as if they were totally different access points.

I have not tried with any other devices yet and i thought i would mention this issue.

Looks like i am the first to post on this new unit.

swatboy79
Posts: 110
Joined: Tue Jan 29, 2013 12:08 pm

Re: Dualband WIFI Issues when testing with IPhone

Post by swatboy79 » Thu Feb 21, 2013 1:25 pm

"I can see two ticks against both bands if connected to 5ghz. It is almost like the 2.4ghz and the 5ghz band are not isolated somehow in terms of identity...."

One thing i noticed is that the BSSID (MAC) address is identical for both WIFI bands and the LAN connection itself.

Not too sure this is a good idea?

billion_fan
Posts: 5201
Joined: Tue Jul 19, 2011 4:30 pm

Re: Dualband WIFI Issues when testing with IPhone

Post by billion_fan » Thu Feb 21, 2013 2:16 pm

swatboy79 wrote:"I can see two ticks against both bands if connected to 5ghz. It is almost like the 2.4ghz and the 5ghz band are not isolated somehow in terms of identity...."

One thing i noticed is that the BSSID (MAC) address is identical for both WIFI bands and the LAN connection itself.

Not too sure this is a good idea?

We have replicated your issue with a iphone 5, we have reported the issue to our engineers, we also tested samsung galaxy note 2 and there is no issue, so the issue is isoloated to the iphone 5.

We will work on it, and drop you update soon

swatboy79
Posts: 110
Joined: Tue Jan 29, 2013 12:08 pm

Re: Dualband WIFI Issues when testing with IPhone

Post by swatboy79 » Thu Feb 21, 2013 2:33 pm

Great support thanks :D

swatboy79
Posts: 110
Joined: Tue Jan 29, 2013 12:08 pm

Re: Dualband WIFI Issues when testing with IPhone

Post by swatboy79 » Thu Feb 21, 2013 2:36 pm

While you at it, could you ask them to add an EDIT option to the Virtual Servers page under NAT configuration.

The 7800N had this option but now its gone and making changes is a pain.

Thanks :D

billion_fan
Posts: 5201
Joined: Tue Jul 19, 2011 4:30 pm

Re: Dualband WIFI Issues when testing with IPhone

Post by billion_fan » Thu Feb 21, 2013 3:16 pm

swatboy79 wrote:While you at it, could you ask them to add an EDIT option to the Virtual Servers page under NAT configuration.

The 7800N had this option but now its gone and making changes is a pain.

Thanks :D
I've just dropped them another email, I've you a update once I get one :D

billion_fan
Posts: 5201
Joined: Tue Jul 19, 2011 4:30 pm

Re: Dualband WIFI Issues when testing with IPhone

Post by billion_fan » Fri Feb 22, 2013 9:57 am

swatboy79 wrote:While you at it, could you ask them to add an EDIT option to the Virtual Servers page under NAT configuration.

The 7800N had this option but now its gone and making changes is a pain.

Thanks :D
Our engineers have stated they have already put the 'Edit' button for the virtual servers into development.

Thanks

swatboy79
Posts: 110
Joined: Tue Jan 29, 2013 12:08 pm

Re: Dualband WIFI Issues when testing with IPhone

Post by swatboy79 » Fri Feb 22, 2013 10:17 am

Great thanks for the update.

One last thing, the 7800n never had a connection up time which wasn't helpful

But on the 7800DXL i see there is a connection time label but it is blank?

Also on the stats page for xDSL they could put an up time in there?

billion_fan
Posts: 5201
Joined: Tue Jul 19, 2011 4:30 pm

Re: Dualband WIFI Issues when testing with IPhone

Post by billion_fan » Fri Feb 22, 2013 10:38 am

swatboy79 wrote:Great thanks for the update.

One last thing, the 7800n never had a connection up time which wasn't helpful

But on the 7800DXL i see there is a connection time label but it is blank?

Also on the stats page for xDSL they could put an up time in there?

Which protocol are you using IPOE, PPPOA etc??

swatboy79
Posts: 110
Joined: Tue Jan 29, 2013 12:08 pm

Re: Dualband WIFI Issues when testing with IPhone

Post by swatboy79 » Fri Feb 22, 2013 10:48 am

be provider - IPOE

maybe thats why? but still would be nice?

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