My wireless connection drops out regularly

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weemalkie
Posts: 4
Joined: Sun Jul 08, 2012 10:27 am

My wireless connection drops out regularly

Post by weemalkie » Sun Jul 08, 2012 10:35 am

Hi,

My wireless signal locks up on a regular basis. I am using a macbook and I have to turn the Airport off and then on again to regain the signal. The router appears to be operating correctly in that all the lights are green and flashing etc.

The laptop is in the same room as the router.

Any suggestions would be appreciated

Many thanks

billion_fan
Posts: 5202
Joined: Tue Jul 19, 2011 4:30 pm

Re: My wireless connection drops out regularly

Post by billion_fan » Mon Jul 09, 2012 3:58 pm

HI weemalkie

Submit a ticket on our esupport system found here

http://www.billion.uk.com/esupport/inde ... ets/Submit

You will need your system log, for further investigation

You can find your system log by following these steps

1. Login to the router web configuration page on http://192.168.1.254
2. Use the username 'admin' and the password 'admin' to login
3. Click on 'Advanced'
4. Click on 'Status'
5. Click on 'System Log'
6. Copy and paste the whole system log to wordpad/notepad file and send it over to us.

Thanks

Ejdesgaard
Posts: 1
Joined: Sat Aug 11, 2012 3:13 pm

Re: My wireless connection drops out regularly

Post by Ejdesgaard » Sat Aug 11, 2012 3:36 pm

I have the same problem, and just filed a ticket, using the link.

SusanLawrence
Posts: 1
Joined: Mon Sep 30, 2013 1:39 am

Re: My wireless connection drops out regularly

Post by SusanLawrence » Mon Sep 30, 2013 2:01 am

Have you tried using the link above guys? Does it works on you?

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