Website lag with 8800AXL (BT HH5 is better!)

[mr2gti]

Hi folks.

Plumped for the 8800AXL after many years with the utterly excellent 7800.

Now - I was getting sick of the HH5 dropping connection at any time it wanted. Order the 8800AXL and honestly, I wish I didn't bother. So I am hoping for a little help here from the pros.

8800AXL has 1 main issue, and 1 slight niggle. The slight niggle is the WiFi ability, but looking online there is nothing to be done as it's seen as a bit of a dog by users online for WiFi. But - we got WiFi in all rooms so not overly fussed.

1 major issue though, Websites hanging.

I noticed this as soon as it got plugged in. Main culprits are Facebook, Google, YouTube and Google Maps. Google maps, specifically is unusable. Switch to HH5 - everything is peachy.

Anyone with any ideas? The issues are happening on Chrome and IE11. I am back on HH5 now till I try getting this sorted - but the 8800AXL is less than 2 months old :/ Got it around 18th March.

I really feel like it's been a complete waste of coin. HELP!!! (BT Infinity 2 btw)

[frogfoot]

Hmm, what MTU do you have set in the router?

[mr2gti]

I saw that post mate and it does have me thinking - I'll wire it back up tomorrow and go a snooping.

[billion_fan]

I saw that post mate and it does have me thinking - I'll wire it back up tomorrow and go a snooping.

Also try switching DNS servers to see if that helps

[Frank873]

Any recommendations for alternate DNS servers?

[mr2gti]

OK folks...

1492 was the setting it was on, changed it to 1450 and at first I thought it had made a difference. Appears not.

It's sporadic too - one minute it's all fine - then massive website hangs.

I'm happy to try the DNS thing also, but you'll need to talk me through that a little lol.

[frogfoot]

try putting 8.8.8.8 and 8.8.4.4 in Configuration > LAN Primary DNS server and Secondary DNS server, and deselect Use Router's setting as DNS Server

[frogfoot]

Also put the MTU back to 1492 in the router, then open a command prompt and type in the following command

Code: Select all

ping http://www.google.com -f -l 1464 

and hit the Enter key

and again with

Code: Select all

ping http://www.google.com -f -l 1465

you should get something like this for the first command...

Reply from 216.58.210.36: bytes=64 (sent 1464) time=11ms TTL=58

and something like this for the second...

Packet need to be fragmented but DF set

[frogfoot]

One other thing...
Do you get the same hang when opening websites from all devices, or are you only testing one PC?
it could be your PC settings at fault.

[mr2gti]

Afraid not - I get "ping request could not find host http://www.google.com. Please check the name and try again.