Hello,
7800N - iPhones (4 and a 4s) will not stay connected, wireless printer drops off. Occasionally the devices will connect and stay connected for a few seconds to a few minutes.
inSSIDer shows intermittent dropouts in wireless, speed wired occasionally quite slow.
Have flashed to 1.06g, back down to 1.06d.
Multiple resets of all devices.
Got iPhone replaced.
Sometimes my laptop won't connect either, even when showing strong signal.
I am located in London, on Home Telecom/Pipex.
I have also replaced the Billion with two other different routers with basically the same effect.
After being away on vacation for 3 weeks I came back and it all worked great for a day.
Help!
Wireless Dropout
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Tomken
- Posts: 467
- Joined: Tue Jul 26, 2011 10:31 am
- Location: Co Durham
Re: Wireless Dropout
As the problem persists when using other routers, then this can't be blamed on the 1.06g f/w and from using inSSIDer, you will already have the channel set to at least 3 away from anyone else to give you a RSSI of about 50 or less.
If the strong signal you are referring to is what is shown when clicking on your SSID in the Taskbar, then that only relates to the signal strength between the router and your computer. Move the laptop much further away and you'll lose bars.
What we have had a lot of recently, is rain and wet weather can affect stability.
While the iphones connectivity could be due to the dual channel width, that shouldn't affect the printer's wireless or laptop connectivity.
If this has been an ongoing problem, do you have a cordless phone base situated near the router, as it's a known problem that they can interfere with WiFi.
First thing to try is your phone (preferably a corded one) in the master socket on its own, dial a single digit and it should be completely silent until the auto voice kicks in.
If there's any noise such as crackling or hissing, then you have a phone fault which will have an effect on your broadband and should be reported to your ISP.
If you use microfilters, have you tried with new or different ones ?
Plug just the router and phone with microfilter into the test socket that is behind the faceplate of the master socket for a reasonable period of time, to see if there's any improvement.
If there isn't then you should contact your ISP for them to do a line test and tell them of the diagnostic steps you've already done, including trying two other routers.
I don't know if your ISP has a Service Status page you can log into to check for ongoing repairs but if not, ask your ISP if there have been any outages on your exchange that involve ongoing repairs (you may get the truth if your ISP Customer Services are any good).
If the strong signal you are referring to is what is shown when clicking on your SSID in the Taskbar, then that only relates to the signal strength between the router and your computer. Move the laptop much further away and you'll lose bars.
What we have had a lot of recently, is rain and wet weather can affect stability.
While the iphones connectivity could be due to the dual channel width, that shouldn't affect the printer's wireless or laptop connectivity.
If this has been an ongoing problem, do you have a cordless phone base situated near the router, as it's a known problem that they can interfere with WiFi.
First thing to try is your phone (preferably a corded one) in the master socket on its own, dial a single digit and it should be completely silent until the auto voice kicks in.
If there's any noise such as crackling or hissing, then you have a phone fault which will have an effect on your broadband and should be reported to your ISP.
If you use microfilters, have you tried with new or different ones ?
Plug just the router and phone with microfilter into the test socket that is behind the faceplate of the master socket for a reasonable period of time, to see if there's any improvement.
If there isn't then you should contact your ISP for them to do a line test and tell them of the diagnostic steps you've already done, including trying two other routers.
I don't know if your ISP has a Service Status page you can log into to check for ongoing repairs but if not, ask your ISP if there have been any outages on your exchange that involve ongoing repairs (you may get the truth if your ISP Customer Services are any good).
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leckytech
- Posts: 13
- Joined: Sat Jun 16, 2012 10:50 am
Re: Wireless Dropout
Hes asking about a wireless connection issue not a router connection issue. Wireless issues are nothing to do with filters and master sockets!
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Tomken
- Posts: 467
- Joined: Tue Jul 26, 2011 10:31 am
- Location: Co Durham
Re: Wireless Dropout
You should reread medtek's post.leckytech wrote:Hes asking about a wireless connection issue not a router connection issue. Wireless issues are nothing to do with filters and master sockets!
Wireless disconnects can be resolved by a channel change due to a conflict or local interference within a 150yd radius and can also be the result of a high error count on the line.
Occasionally slow wired speed........A drop in the SNRM due to line errors or local interference can cause that.
ADSL cables, line faults, local interference or even the weather can produce those faults and if microfilters are being used, then changing those are one of the first steps because if you have a bad signal coming into the router, then what effect do you think that will have on what comes out the "other end".
Suggest you have a read through Kitz's Troubleshooting section http://www.kitz.co.uk/adsl/troubleshooting.htm