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Re: 7800n internet not working after FW upgrade
Posted: Mon Mar 10, 2014 4:41 pm
by hartnellg
My ISP is Plusnet
I'm using
username@plusdsl.net
for the username
The password is the same as my account login password
I know that's good, because I can log into the PlusNet web site
I'm accessing this site from somewhere other than my home, so won't be able to read/post any more until tomorrow
Thanks for reading and any help
Geoff
Re: 7800n internet not working after FW upgrade
Posted: Mon Mar 10, 2014 5:13 pm
by billion_fan
hartnellg wrote:My ISP is Plusnet
I'm using
username@plusdsl.net
for the username
The password is the same as my account login password
I know that's good, because I can log into the PlusNet web site
I'm accessing this site from somewhere other than my home, so won't be able to read/post any more until tomorrow
Thanks for reading and any help
Geoff
Try and check the VPI/VCI settings (0/38), also the protocol (PPPOA) and also check the encap method (VC-MUX)
Also once configured check the status page of the router, to see if it states 'Connecting' or 'Authentication Failed'
Re: 7800n internet not working after FW upgrade
Posted: Tue Mar 11, 2014 7:38 am
by hartnellg
The problem is resolved
Thanks to all who provided advice
I repeated the firmware upgrade / quick start process and on the second repeat, the WAN connected
I had recorded the parameters before the very first upgrade and used these each time
Not sure I did anything different to get a resolution, so will be vary wary of doing firmware upgrades in the future
Thanks
Geoff