Poor download speed

[rfsteel]

My 7800N is reporting a downstream speed of 5536kbps, but SpeedTest.net is reporting a max download speed of 0.12 Mbps on my Plus.NET connection.

This issue only seems to occur during bad weather periods, and Plus.NET think it's to do with my network, and not with the connection to the exchange.

Any ideas how to assist diagnose this issue ?





And this is the initial response from Plus.NET;

[babis3g]

1-
During the firmware upgrade did you master reset the modem to avoid mismatching with previous firmware?
2-
are you testing wired or wireless the speed tests? ... if is wired go to the next steps .. if you testing via wifi connect a cable and try again ... if the speeds are close to the synchronised speeds the network & line is fine
3-
Change filters at socket
4-
Change cable from the lan of the 7800 to the pc
5-
Maybe the time your perform speedtests the network is congested ... try other times such morning afternoon evening night times and see if is any difference
6-
test with the modem only plugged in direct to the test socket
7-
can try master reset all the unit and set back from the begin the settings for your isp
8-
Finally or can try from the begin ... try with another modem, your isp's for example & see if is better

[justwantfirmware]

Another thing to try is the BT tester:

http://speedtest.btwholesale.com/

When it gives you the results, click on Further Diagnostics at the bottom, enter your phone number in the first box and get it to run the extended test.

When the test is done it will show you the IP profile. If that is lower than around 5 Mbps then the problem is with BT's DLM due to a low sync sometime recently.

As you have Plusnet, another place to look is in the member centre for the current line speed. If that says around 135 kbps (but BT's test says more) then the problem is with Plusnet's systems and a prod through either a fault ticket or Plusnet's community forums should raise that.

[rfsteel]

Thanks for the responses.

I can no longer get an internet connection, even though the router is connecting. I also get the same problems using another router, so have escalated the issue back to Plus.net, who have reported the following;

DCN fault ODC completed on Question ID : 81306802 , BBFC down

So hopefully a fault will be found on the line next week and resolve my problems.