ADVICE PLEASE
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oldjack
- Posts: 11
- Joined: Thu Mar 26, 2015 6:15 pm
ADVICE PLEASE
Just been switched over to Fibre. Using a couple of speedtesters show that my upload speed is around 16Mbps BUT my download is 6.45Mbps, which is less than the download speed I had with ADSL. I realise that the Dslam will muck about for a while but isn't this a bit too low. The B0 speeds are a lot higher. I'll try to attach the Status sheet.
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oldjack
- Posts: 11
- Joined: Thu Mar 26, 2015 6:15 pm
Re: ADVICE PLEASE
Attachment didn't work so the B0 line rate upstream is 19643 Kbps
downstream is 64095 Kbps
downstream is 64095 Kbps
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swatboy79
- Posts: 110
- Joined: Tue Jan 29, 2013 12:08 pm
Re: ADVICE PLEASE
It can take a day to go to full speed, they sometimes software limit it at the dslam when it first goes live.
Don't reboot your modem too many times/at all
Can take up to 24hours... (and you may need a reboot after that)
Don't reboot your modem too many times/at all
Can take up to 24hours... (and you may need a reboot after that)
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oldjack
- Posts: 11
- Joined: Thu Mar 26, 2015 6:15 pm
Re: ADVICE PLEASE
Thank you swatboy79,
It turns out that the problem was Plusnet, even though I rang their Tech. Sppt. in the morning to check if my account was active and if so could they advise on my poor speed. I was assured that it was active , only at about 3.45 that afternoon was an apology given and it had just been activated.So all the stress and re-configuring over and over again was down to poor internal communication in Plusnet. Plusnet used to be one of the best ISP but they do seem to be slipping in customer dealings. A phone call takes 15 mins to over 22 mins in my experience, and to raise a fault ticket has become a hidden task,instead they use that Chat method which brings up stock replies. Gosh I'm getting grumpy in my old age.
It turns out that the problem was Plusnet, even though I rang their Tech. Sppt. in the morning to check if my account was active and if so could they advise on my poor speed. I was assured that it was active , only at about 3.45 that afternoon was an apology given and it had just been activated.So all the stress and re-configuring over and over again was down to poor internal communication in Plusnet. Plusnet used to be one of the best ISP but they do seem to be slipping in customer dealings. A phone call takes 15 mins to over 22 mins in my experience, and to raise a fault ticket has become a hidden task,instead they use that Chat method which brings up stock replies. Gosh I'm getting grumpy in my old age.