Sleep Mode affecting 8800NL

Discussions for BiPAC 8800 series: 8800NL, 8800NLR2, 8800AXL, 8800AXLR2
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kapt69
Posts: 5
Joined: Thu Aug 06, 2015 5:30 pm

Sleep Mode affecting 8800NL

Post by kapt69 »

Have noticed if PC is allowed to go into sleep mode, router appears to 'lose contact' with the internet. If PC woken by shaking mouse - then most times I cannot connect to homepage or download emails etc. without restarting pc. Does this happen to anyone else - or am I doing something wrong?
Any ideas?
Thanks for reading.
billion_fan
Posts: 5398
Joined: Tue Jul 19, 2011 4:30 pm

Re: Sleep Mode affecting 8800NL

Post by billion_fan »

I tested this with a windows 10 laptop and once the device woke up (I manually put into sleep mode) I could ping the routers IP address without any issue.

Also tested with a win 7 desktop using a asus ac68 (same method, putting the device into sleep mode, waking it up, then checking for connectivity with the router using ping commands)
Ned Ludd
Posts: 4
Joined: Sun Apr 12, 2015 11:40 am

Re: Sleep Mode affecting 8800NL

Post by Ned Ludd »

Would this be a wifi connection?
kapt69
Posts: 5
Joined: Thu Aug 06, 2015 5:30 pm

Re: Sleep Mode affecting 8800NL

Post by kapt69 »

billion_fan wrote:I tested this with a windows 10 laptop and once the device woke up (I manually put into sleep mode) I could ping the routers IP address without any issue.

Also tested with a win 7 desktop using a asus ac68 (same method, putting the device into sleep mode, waking it up, then checking for connectivity with the router using ping commands)
B_F Thanks for doing that - Windows 7 desktop. Not sure how to ping. (I have not tried using the router's url typed into IE to access it during one of these periods. I will, next time it happens & report back.) Apologies for lack of technical expertise & language.
Thanks also to Ned L - wired connection - I should have said that in post - sorry.
kapt69
Posts: 5
Joined: Thu Aug 06, 2015 5:30 pm

Re: Sleep Mode affecting 8800NL

Post by kapt69 »

Just tried a 'forced' sleep. On wakeup I could not access the router via its url & couldn't access internet.
Following restart of PC - all OK again -???
billion_fan
Posts: 5398
Joined: Tue Jul 19, 2011 4:30 pm

Re: Sleep Mode affecting 8800NL

Post by billion_fan »

kapt69 wrote:Just tried a 'forced' sleep. On wakeup I could not access the router via its url & couldn't access internet.
Following restart of PC - all OK again -???
Have a look at the following link

http://answers.microsoft.com/en-us/wind ... 2e5?auth=1
kapt69
Posts: 5
Joined: Thu Aug 06, 2015 5:30 pm

Re: Sleep Mode affecting 8800NL

Post by kapt69 »

billion_fan wrote:
kapt69 wrote:Just tried a 'forced' sleep. On wakeup I could not access the router via its url & couldn't access internet.
Following restart of PC - all OK again -???
Have a look at the following link

http://answers.microsoft.com/en-us/wind ... 2e5?auth=1
Interesting & thank you for finding link.
I followed the instructions and unchecked powersave options on the Intel Network adapter, tried a manual sleep mode; restarted and all went OK. Won't count chickens until it happens OK a few times - but looks promising.
B_F - Really grateful for help
Did not have same problem with previous routers |(Netgear, BTHH3) so guess Billion 8800NL must have something which doesn't like the way PC is set up. I haven't changed these settings before so presume they are standard Windows settings - wonder why more people don't have this problem?
Anyway . . . maybe this will help.
kapt69
Posts: 5
Joined: Thu Aug 06, 2015 5:30 pm

Re: Sleep Mode affecting 8800NL

Post by kapt69 »

Hopefully final post on this topic - left PC to go into automatic sleep mode and then rewoken. All is OK. Internet connected, router stats available, everything appears normal.
As I said - hope this helps someone else too.
Thanks folks! :)
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