VPN Assistance Required

bathingape · Post by **bathingape** » Sat Jun 28, 2014 3:23 pm

Hi there - i'm trying to configure the VPN section of the 7800N so that I can access my home network from outside. I have attached screen shots of my configuration and have also read the setup posts too but I can't get mines to work. I have tried both on Windows and MAC to try and connect but no luck.

Can anyone please assist?

Post by **billion_fan** » Mon Jun 30, 2014 10:04 am

bathingape wrote:Hi there - i'm trying to configure the VPN section of the 7800N so that I can access my home network from outside. I have attached screen shots of my configuration and have also read the setup posts too but I can't get mines to work. I have tried both on Windows and MAC to try and connect but no luck.

Can anyone please assist?

Have you tried testing off a remote connection, so not when you are on the internal network? (try using a iphone/android running off a 3g/4G connection)

bathingape · Post by **bathingape** » Mon Jun 30, 2014 11:31 am

thanks - I just tried from a Windows 7 machine from work and I get an '800' error:

The remote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.

Struggling with this now :/

Post by **billion_fan** » Mon Jun 30, 2014 4:46 pm

bathingape wrote:thanks - I just tried from a Windows 7 machine from work and I get an '800' error:

The remote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly.

Struggling with this now :/

When you setup your VPN tunnel, and it asked for a VPN server address, did you put the WAN IP address of the router, not the internal address 192.168.0.1??

bathingape · Post by **bathingape** » Mon Jun 30, 2014 5:16 pm

yeah and I also tried my dynamic host name address. both same result.

Post by **billion_fan** » Tue Jul 01, 2014 9:29 am

bathingape wrote:yeah and I also tried my dynamic host name address. both same result.

Can you submit a ticket here http://www.billion.uk.com/esupport/inde ... ets/Submit can send me backup of your config file so I can test your setup here (Don't forget to change the admin password back to admin so we can login to your settings)

dave_j · Post by **dave_j** » Thu Jul 03, 2014 5:21 pm

Your settings look identical to mine, and mine is working fine (also using OSX).

bathingape · Post by **bathingape** » Sat Jul 05, 2014 8:05 pm

just got it working - not sure what it was but working now , thanks to billion support.

Billion UK Forum

VPN Assistance Required

VPN Assistance Required

Re: VPN Assistance Required

Re: VPN Assistance Required

Re: VPN Assistance Required

Re: VPN Assistance Required

Re: VPN Assistance Required

Re: VPN Assistance Required

Re: VPN Assistance Required